User Agreement

LOOTHUB.RU

Attention! Before you start working with the loothub.ru website and its software tools, please read our user agreement carefully.

Registration (login) on our website means your consent to the terms and conditions set forth in this user agreement.

If you do not agree with the terms and conditions of this agreement, please refrain from registering (login) on the website and from using its software tools.

USER AGREEMENT

Version as of July 18, 2024.

The company JCS Media Group LLC, on the one hand, and an individual who has accepted the offer posted on the Internet at the permanent address https://loothub.ru, on the other hand, have entered into this user agreement.

Definitions

Unless otherwise expressly stated in the text, the terms used in this user agreement shall be understood as follows:

"Steam", "Steam Service" - an online service offered by Valve Corporation, which owns the rights to the Inventory items.

"Owner" - the company LLC "JCS Media Group", a legal entity registered in accordance with the legislation of the Republic of Belarus, company registration number: 692079504, registered at the address: Belarus, Minsk region, Minsk district, Borovlyansky village council, Leskovka village, Sovkhoznaya street, house 3, pom. 5.

"Inventory" - the ability to use one of the items listed in the Case in accordance with the Steam Subscriber Agreement, available online at: http://store.steampowered.com/subscriber_agreement/russian/

"Account" - a set of protected pages of the Site, created after the User's registration, allowing the User to use all or certain functionalities of the Site.

Access to the Personal Account is carried out by performing the following actions:
Clicking the "Login via Steam" button on the Site, after which the User is automatically redirected to the site at: https://steamcommunity.com/.

Entering the Steam username (subscriber) and password in the specified form and clicking the "Login" button located at: https://steamcommunity.com/.

Or by direct access to the Site, if the User has not previously logged out of his Personal Account by clicking the "Exit" button.

"User" - an individual who has a Steam account and has agreed with the Owner on the Terms.

"Site" - a composite work representing a collection of information, texts, graphic elements, design, images, photographs, videos, software and other results of intellectual activity, with the exception of the Inventory, posted in the information system that ensures the availability of such information on the Internet in the loothub.ru domain zone.

"Agreement" - this user agreement.

"Parties" - the Owner and the User.

Any other terms and definitions contained in the Agreement shall be interpreted by the Parties in accordance with the legislation of the Republic of Belarus and the conventions established on the Internet for the interpretation of relevant terms.

The headings (articles) of the Agreement are intended solely for the convenience of navigation through the text and do not have a literal legal meaning.

Terms of Agreement

The text of the Agreement, permanently posted on the Internet at the network address https://loothub.ru and accessible upon registration (authorization) on the site, contains all the essential terms of the Agreement and is an offer of the Owner to any fully competent third party using the Site, on the terms specified in the text of the Agreement. Thus, this text of the Agreement is a public offer in accordance with the legislation of the Republic of Belarus.

Proper acceptance of this offer is considered to be the consistent performance of the following actions by the third party:

• Familiarization with the terms of the Agreement;
• Checking in a specially designated field under the heading "I accept the terms of the user agreement";
• Authorization on the Site using the link "Login via Steam" and authorization in the pop-up window through an existing Steam account or by creating a new Steam account.

Subject of the Agreement

The Owner provides the User with:

• A free non-exclusive license to use the Site and its software for its intended purpose, as provided by the user functions of the Site and Personal Account;
• A paid non-exclusive license to use the Case for its intended purpose, with the cost of the license for using a specific Case indicated on the Site.

The license specified in paragraph 3.1.1 of the Agreement is granted to the User for the period and within the territory in which the Site and Personal Account remain accessible to the User.

The license specified in section 3.1.2 of the Agreement is granted to the User within the territory in which the Case remains accessible to the User, from the moment the User pays for the use of a specific Case until the moment the Inventory is determined using such Case.

Users are prohibited from:

• Bypassing technical restrictions set on the Site and in the Case;
• Studying the technology, decompiling or disassembling the Site, Case and Personal Account, except for cases expressly provided for by the legislation of the Republic of Belarus;
• Creating copies of the Site, Cases and Personal Account, as well as their external design (graphics);
• Modifying the Site, Cases and Personal Account in any way;
• Performing actions aimed at changing the functioning and operability of the Site, Cases and Personal Account;
• The Administration reserves the right to block the user without explanation;
  Creating multiple accounts, which will entail a ban.

Site, Case and Personal Account Functions

Using the Site, the User can:

• Familiarize themselves with the content and characteristics of the Inventory, the selection of which is carried out through a specific Case, and the cost of a license to use such a Case;
• Purchase a license to use a Case and receive the corresponding Inventory in accordance with the terms of the Agreement.

Through the Case, the User can receive one of the Inventories presented on the page containing the Case.

Through the Personal Account, the User can:

• Accept the Inventory to their Steam account;
• Transfer the Inventory for bonus points within 1 (one) hour from the moment of receiving the Inventory through the Case, in the amount specified in the Inventory description in the Personal Account, providing a discount on the license fee for Cases.

Inventory Acceptance

From the moment of receiving the Inventory via the Case and its display in the Personal Account, the User has 1 (one) hour to accept the Inventory to their Steam account or transfer the Inventory via the Personal Account.

Acceptance of the Inventory to the Steam account depends on the User's compliance with the settings specified on the Site and in the Personal Account for the Steam account and Personal Account.

To accept the Inventory to the Steam account, taking into account the requirements of Section 5.2 of the Agreement, the User, within 1 (one) hour from the moment of receiving the Inventory, follows the "CLAIM" link located in the Personal Account directly in the Inventory description.

The User has the opportunity to transfer the Inventory received but not accepted on the Steam account for the number of bonus points specified in the Inventory description in the Personal Account, providing a discount on the license fee for Cases, where one bonus point provides a discount exclusively for the specified purposes (payment of the license fee). The parties have agreed that the specified bonus points are not cash and are not subject to return and/or exchange.

To transfer the Inventory, the User, within 1 (one) hour from the moment of receiving the Inventory, follows the corresponding link located in the Personal Account directly with the description of the Inventory. The User's inaction after 1 (one) hour from the moment of receiving the Inventory means the transfer of the received, but not accepted on the Steam account, Inventory.

When transferring the inventory, the bonus points received by the user are displayed in the personal account.

Owner's Remuneration

For the right to use the Case provided by the Owner, the User pays a license fee in the amount specified on the Site and the corresponding page of the Case.

The license fee specified in paragraph 6.1 of the Agreement is paid by the User from the funds previously transferred to the Owner through the payment service, information about which is available to the User at the time of payment. The amount of previously transferred funds is displayed in the Personal Account.

The transfer of funds to the Owner for payment of the license fee specified in paragraph 6.1 of the Agreement is carried out by the User in the manner, manner and according to the rules specified on the relevant page of the Site, taking into account the features and requirements established by the relevant payment service engaged by the Owner for settlements.

The moment of payment of the license fee specified in section 6.1 of the Agreement is the moment of writing off the corresponding amount of funds previously transferred to the Owner, which is notified to the User by a corresponding change in the balance on the Personal Account.

Payment of the license fee specified in section 6.1 of the Agreement in the manner provided for by this section is made taking into account the provisions of section 5.6 of the Agreement.

Personal data

The User agrees to the Owner processing information, including the User's personal data provided when using the Site, in particular the data specified in the User's account on Steam.

The processing of personal data means recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision of access), including cross-border, depersonalization, blocking, deletion, destruction of personal data that do not belong to special categories that require the User's written consent for processing in accordance with applicable law.

The processing of personal data is carried out for the purpose of fulfilling the obligations of the Parties under the Agreement, registering the User on the Site, acquiring a license to use the Case, receiving the Inventory, as well as sending informational and other types of messages to the User's email address.

The User has the right to revoke consent to the processing of personal data at any time by sending a corresponding written notice to the Owner at the address specified in Section 1.1 of the Agreement, by registered mail with acknowledgment of receipt. The User understands that such revocation means termination of the Agreement. The Owner has the right to continue processing the User's personal data in cases stipulated by law.

Additional or other provisions regarding the processing of personal data may be contained in the relevant document posted or to be posted on the Site. In the event of a contradiction between the provisions of such a document and the provisions of this section, the provisions of the document shall apply.

The User agrees to receive advertising materials from the Owner, its affiliates or other organizations on behalf of the Owner to the email address specified by the User when registering for the Steam account. Consent to receive advertising materials may be revoked by the User at any time by sending a corresponding written notice to the Owner at the address specified in Section 1.1 of the Agreement, or by performing the actions specified in the messages (e-mails) containing such materials.

Limitation of Liability

The Owner shall not be liable for the User's losses arising from the illegal actions of third parties, including unauthorized access to the Personal Account. The Owner shall not be liable for any damages caused to the User as a result of disclosure of account details required to access the Personal Account, through no fault of the Owner.

The Owner is not the owner of the Inventory items and does not determine the procedure for their use and operation.

With respect to the Inventory, the User is guided by the Steam license agreement available at the time of drawing up this Agreement at http://store.steampowered.com/subscriber_agreement/russian/. The Owner does not provide software for direct use of the Inventory on the User's device. The User independently acquires and/or installs such software on his/her device.

The Site and its software, including the Personal Account and Cases, are provided "as is". The User assumes the risk of using the Site. The Owner, wired and wireless operators providing access to the Site, affiliates, suppliers and agents of the Owner do not provide any warranties with respect to the Site.

The Owner does not guarantee that the Site, Cases and Personal Account meet the User's requirements, that access to the Site, Cases and Personal Account will be provided continuously, quickly, reliably and without errors.

Software and hardware errors, both on the part of the Owner and on the part of the User, leading to the inability of the User to access the Site and/or Case, and/or Personal Account, are considered force majeure circumstances and are grounds for exemption from liability for failure to fulfill the obligations of the Owner under the Agreement.

The Owner has the right to assign rights and transfer debts for all obligations arising from the Agreement. The User hereby consents to the assignment of rights and transfer of debt to any third parties. The Owner informs the User of the assignment of rights and/or transfer of debt by posting the relevant information on the Site.

The amount of damage that can be reimbursed by the Owner to the User is in any case limited to the amount of the User's first transaction.

The amount of damages that may be reimbursed by the Owner to the User is in any case limited to the amount of the User's first transaction. Unless otherwise provided by the Agreement, in the event of a breach of the terms of the Agreement by the User, the Owner has the right to unilaterally refuse to execute the Agreement and terminate the User's access to the Personal Account. If such a breach has resulted in damage to third parties, the User shall bear full responsibility.

Dispute Resolution

The Parties shall seek to resolve all disputes, disagreements and claims that may arise in connection with the execution, termination or invalidation of the Agreement through negotiations. The Party with claims and/or disagreements shall send the other Party a message indicating the claims and/or disagreements that have arisen in accordance with Section 9.1 of the Agreement.

If the Party that sent the message does not receive a response within 30 (thirty) business days from the date of sending the relevant message, or if the Parties have not reached an agreement on the claims and/or disagreements that have arisen, the dispute shall be resolved in court at the location of the Owner.

Final Provisions

The Parties hereby confirm that when executing (changing, supplementing, terminating) the Agreement, as well as in correspondence on the specified issues, it is permissible to use analogues of the Parties' own signatures. The Parties confirm that all notifications, messages, agreements and documents within the framework of the fulfillment by the Parties of obligations arising from the Agreement, signed by analogues of the Parties' own signatures, have legal force and are binding on the Parties. Analogues of their own signatures are understood to mean authorized email addresses and login details for the Personal Account.

The Parties acknowledge that all notifications, messages, agreements, documents and letters sent using authorized email addresses and the Personal Account are considered sent and signed by the Parties, except for cases where such letters expressly state otherwise.

The following are recognized as authorized email addresses of the Parties:

• for the Owner: [email protected];
• for the User: the email address specified when registering a Steam account.

The Parties undertake to ensure the confidentiality of the information and data required to access the authorized email addresses and the Personal Account, not to disclose such information and not to transfer it to third parties. The Parties independently determine the procedure for restricting access to such information.

When using authorized email addresses, until the moment of receiving information from the other Party about the violation of the confidentiality regime, all actions and documents performed and sent using the authorized email address of the second Party, even if such actions and documents were performed and sent by other persons, are considered to be performed and sent by such second Party. In this case, the other party has rights, obligations, and liability.

When using the Personal Account, until the moment of receiving information from the User about the violation of the confidentiality regime, all actions and documents performed and sent using the Personal Account, even if such actions and documents were performed and sent by other persons, are considered to be performed and sent by the User. In this case, the User has rights, obligations, and liability.

The Administration has the right to request documents to confirm identity, as well as confirmation that the payment account from which the payment was made belongs to the user.

Inventory withdrawal is available only for the account from which the cases were opened.

The Service does not provide for a refund if they were fully or partially used on the site in any of its sections.

Changing the terms of the Agreement

The Owner has the right to unilaterally change the terms of the Agreement, and such changes come into force from the moment the new version of the Agreement is published on the Internet at https://loothub.pro/agreement.

Continued use of the Site's functions means the User's consent to the terms of the new version of the Agreement. If the User does not agree to the terms of the new version of the Agreement, he/she must stop using the Site.

In all other matters not regulated by the Agreement, the Parties shall be guided by the current legislation of the Republic of Belarus without regard to its conflict of laws rules.

RETURN POLICY

PLEASE READ THIS RETURN POLICY CAREFULLY BEFORE PURCHASING OR EXCHANGING AT loothub.ru

This document is an integral part of the Terms of Use/User Agreement https://loothub.ru, which together constitute an agreement between you and loothub.ru.

This Return Policy applies to the following purchases: Game items (skins), collectively referred to as "Products".

WHEN CAN I RETURN AN PRODUCT?

Our Products are digital content (virtual items), are not goods within the meaning of the "On Consumer Protection" and due to their specificity, they are not covered by the general consumer right of return.

BY AGREEING TO THIS RETURN POLICY AND MAKING A PURCHASE, YOU CONFIRM THAT YOU ARE INFORMED THAT THERE IS NO RIGHT TO RETURN OUR PRODUCTS AND WAIVE ANY CLAIMS RELATED TO THIS.

WE ACCEPT RETURN REQUESTS FOR THE FOLLOWING REASONS:

The goods were not received. Please note that:

• We will begin to process your request after payment has been confirmed.
  Payment confirmation usually takes a few seconds, but may take up to 3 days, depending on the payment method. You can check the status of your payment in your account.
• If you purchased an in-game item that is in the "Hold" status, you will receive a virtual copy of this in-game item, which you can exchange, but the ability to get the in-game item in your inventory will appear only after the "Hold" period has expired.
• If you have not received the paid Product for any other reason, please contact the support service using any of the methods listed below. Once we confirm the fact of non-delivery, we will refund your money.
• Fraudulent transactions. If the purchase was not made by you and your payment information was used fraudulently, please contact the support service as soon as possible using any of the methods listed below. We will investigate the matter and if the money is still in our system, we will issue a refund, otherwise a refund is not possible.

WHEN CAN I EXPECT MY REFUND?

By default, money for purchases will be refunded to the payment method used to make the purchase. Depending on the payment method, the refund may take up to 45 days. If your payment method does not support refunds, we will credit the refund amount to your balance.

HOW TO CONTACT US?

You can request a refund or get other assistance with using the loothub.pro service by contacting our support team at [email protected]. We will make every reasonable effort to accommodate your request.